Refund policy

Exchange Policy:

We want you and your pets to be happy! To exchange an item due to sizing or damage, please:

• Request an exchange within 3 days of receiving your order.
• Condition: Items must be undamaged, with tags intact, free from pet hair, dirt, or odors, and returned in original packaging.
• Shipping: Customers cover non-refundable shipping costs.

If an exchange isn’t possible, due to stock availability or other reasons, store credit will be issued, valid for up to one year.

You can always contact us for any return question at info@zikpets.com.